/* =========================================================
   SUPPORT PAGE
   ========================================================= */

/* Page header */
.support-page-header {
  padding: 40px 0 0;
  margin-bottom: 32px;
}

.support-page-header h1 {
  font-size: 1.6rem;
  font-weight: 800;
  letter-spacing: -0.3px;
  margin-bottom: 6px;
}

.support-page-header h1 span {
  color: var(--accent-gold);
}

.support-page-header p {
  color: var(--text-muted);
  font-size: 0.9rem;
  line-height: 1.6;
  max-width: 480px;
}

.support-header-actions {
  display: flex;
  gap: 10px;
  margin-top: 18px;
  flex-wrap: wrap;
}

/* Category grid */
.support-categories {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(170px, 1fr));
  gap: 12px;
  margin-bottom: 32px;
}

.support-cat-btn {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 20px 14px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: border-color 0.2s ease, transform 0.22s var(--ease-spring), box-shadow 0.22s var(--ease-spring-gentle);
  text-align: center;
  color: inherit;
  font-family: inherit;
  will-change: transform;
}

.support-cat-btn:hover {
  border-color: rgba(var(--accent-gold-rgb), 0.3);
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.2);
}

.support-cat-btn:active {
  transform: scale(0.97) translateY(0);
  transition-duration: 0.1s;
}

.support-cat-btn:focus-visible {
  outline: 2px solid var(--accent-gold);
  outline-offset: 2px;
}

.support-cat-btn.active {
  border-color: var(--accent-gold);
  background: rgba(var(--accent-gold-rgb), 0.06);
  box-shadow: 0 0 0 1px rgba(var(--accent-gold-rgb), 0.15);
}

.support-cat-icon {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(var(--accent-gold-rgb), 0.08);
  transition: background 0.2s ease;
}

.support-cat-btn:hover .support-cat-icon,
.support-cat-btn.active .support-cat-icon {
  background: rgba(var(--accent-gold-rgb), 0.14);
}

.support-cat-icon svg {
  width: 18px;
  height: 18px;
  stroke: var(--accent-gold-light);
  fill: none;
  stroke-width: 1.8;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.support-cat-label {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--text-secondary);
  transition: color 0.2s ease;
}

.support-cat-btn:hover .support-cat-label,
.support-cat-btn.active .support-cat-label {
  color: var(--text-primary);
}

/* Main two-column layout */
.support-layout {
  display: grid;
  grid-template-columns: 1fr 340px;
  gap: 28px;
  align-items: start;
  margin-bottom: 40px;
}

/* Form card */
.support-form-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  overflow: hidden;
}

.support-form-header {
  padding: 18px 22px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  gap: 10px;
}

.support-form-header-icon {
  width: 30px;
  height: 30px;
  border-radius: 8px;
  background: rgba(var(--accent-gold-rgb), 0.1);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.support-form-header-icon svg {
  width: 15px;
  height: 15px;
  stroke: var(--accent-gold-light);
  fill: none;
  stroke-width: 1.8;
}

.support-form-header h2 {
  font-size: 0.95rem;
  font-weight: 700;
}

.support-form-header p {
  font-size: 0.72rem;
  color: var(--text-muted);
  margin-top: 1px;
}

.support-form-body {
  padding: 22px;
}

/* Sidebar cards */
.support-sidebar-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
}

.support-sidebar-card + .support-sidebar-card {
  margin-top: 14px;
}

.support-sidebar-title {
  font-size: 0.88rem;
  font-weight: 700;
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-sidebar-title svg {
  width: 16px;
  height: 16px;
  stroke: var(--accent-gold-light);
  fill: none;
  stroke-width: 1.8;
  flex-shrink: 0;
}

/* Tips */
.support-tip {
  display: flex;
  gap: 10px;
  padding: 12px;
  background: rgba(var(--accent-gold-rgb), 0.03);
  border: 1px solid rgba(var(--accent-gold-rgb), 0.06);
  border-radius: var(--radius-sm);
  margin-bottom: 10px;
}

.support-tip:last-child {
  margin-bottom: 0;
}

.support-tip-num {
  width: 22px;
  height: 22px;
  border-radius: 6px;
  background: rgba(var(--accent-gold-rgb), 0.1);
  color: var(--accent-gold-light);
  font-size: 0.68rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.support-tip p {
  font-size: 0.8rem;
  color: var(--text-secondary);
  line-height: 1.5;
}

.support-tip strong {
  color: var(--text-primary);
  font-weight: 600;
}

/* Contact info */
.support-contact-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 0;
  font-size: 0.82rem;
  color: var(--text-secondary);
}

.support-contact-item svg {
  width: 15px;
  height: 15px;
  stroke: var(--accent-gold-light);
  fill: none;
  stroke-width: 1.8;
  flex-shrink: 0;
}

.support-contact-item a {
  color: var(--accent-gold-light);
  text-decoration: none;
  font-weight: 500;
}

.support-contact-item a:hover {
  text-decoration: underline;
}

/* Ticket list section */
.support-tickets-section {
  margin-bottom: 40px;
}

.support-tickets-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}

.support-tickets-header h2 {
  font-size: 1.05rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 8px;
}

.support-tickets-header h2 svg {
  width: 18px;
  height: 18px;
  stroke: var(--accent-gold-light);
  fill: none;
  stroke-width: 1.8;
}

/* Ticket cards */
.support-ticket-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.support-ticket-card {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 12px;
  align-items: center;
  padding: 16px 18px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  cursor: pointer;
  text-decoration: none;
  color: inherit;
  transition: border-color 0.2s ease, transform 0.3s var(--ease-spring), box-shadow 0.3s var(--ease-spring);
}

.support-ticket-card:hover {
  border-color: var(--border-hover);
  transform: translateY(-4px);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
}

.support-ticket-card:active {
  transform: scale(0.95);
  transition-duration: 0.08s;
}

.support-ticket-card:focus-visible {
  outline: 2px solid var(--accent-gold);
  outline-offset: 2px;
}

.support-ticket-info {
  min-width: 0;
}

.support-ticket-title {
  font-size: 0.9rem;
  font-weight: 600;
  margin-bottom: 6px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.support-ticket-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.support-ticket-right {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 6px;
  flex-shrink: 0;
}

.support-ticket-date {
  font-size: 0.72rem;
  color: var(--text-muted);
  white-space: nowrap;
}

/* Status badges - using existing badge system but with specific support statuses */
.support-status-open {
  background: rgba(var(--accent-green-rgb), 0.1);
  color: var(--accent-green);
  border: 1px solid rgba(var(--accent-green-rgb), 0.15);
}

.support-status-escalated {
  background: rgba(var(--accent-warning-rgb), 0.1);
  color: var(--accent-warning);
  border: 1px solid rgba(var(--accent-warning-rgb), 0.15);
}

.support-status-closed {
  background: rgba(255, 255, 255, 0.04);
  color: var(--text-muted);
  border: 1px solid var(--border-color);
}

/* Priority badges */
.support-priority-low {
  background: rgba(var(--accent-green-rgb), 0.06);
  color: var(--accent-green);
  border: 1px solid rgba(var(--accent-green-rgb), 0.1);
}

.support-priority-medium {
  background: rgba(var(--accent-gold-rgb), 0.06);
  color: var(--accent-gold-light);
  border: 1px solid rgba(var(--accent-gold-rgb), 0.1);
}

.support-priority-high {
  background: rgba(var(--accent-red-rgb), 0.06);
  color: var(--accent-red);
  border: 1px solid rgba(var(--accent-red-rgb), 0.1);
}

/* Loading state */
.support-loading {
  text-align: center;
  padding: 48px 0;
  color: var(--text-muted);
  font-size: 0.88rem;
}

/* Empty state */
.support-empty {
  text-align: center;
  padding: 48px 20px;
}

.support-empty-icon {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 16px;
  color: var(--text-muted);
}

.support-empty-icon svg {
  width: 24px;
  height: 24px;
  opacity: 0.4;
}

.support-empty h3 {
  font-size: 1rem;
  font-weight: 700;
  color: var(--text-secondary);
  margin-bottom: 6px;
}

.support-empty p {
  font-size: 0.85rem;
  color: var(--text-muted);
  margin-bottom: 20px;
}

/* =========================================================
   SUPPORT TICKET DETAIL PAGE
   ========================================================= */

.support-detail-back {
  margin-bottom: 20px;
}

.support-detail-back a {
  color: var(--text-muted);
  text-decoration: none;
  font-size: 0.85rem;
  font-weight: 500;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 0;
  transition: color 0.2s ease, gap 0.2s ease;
}

.support-detail-back a:hover {
  color: var(--accent-gold);
  gap: 10px;
}

.support-detail-back a svg {
  width: 16px;
  height: 16px;
}

.support-detail-header {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 22px;
  margin-bottom: 24px;
}

.support-detail-title {
  font-size: 1.3rem;
  font-weight: 700;
  letter-spacing: -0.2px;
  margin-bottom: 10px;
}

.support-detail-badges {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
  margin-bottom: 14px;
}

.support-detail-meta {
  display: flex;
  gap: 20px;
  font-size: 0.8rem;
  color: var(--text-muted);
  flex-wrap: wrap;
}

.support-detail-meta span {
  display: inline-flex;
  align-items: center;
  gap: 5px;
}

.support-detail-meta svg {
  width: 14px;
  height: 14px;
  opacity: 0.5;
}

.support-detail-actions {
  display: flex;
  gap: 10px;
  margin-top: 16px;
  padding-top: 14px;
  border-top: 1px solid var(--border-color);
  flex-wrap: wrap;
}

/* Messages thread */
.support-messages {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-bottom: 28px;
}

.support-msg {
  display: flex;
  gap: 12px;
  max-width: 85%;
}

.support-msg.own {
  margin-left: auto;
  flex-direction: row-reverse;
}

.support-msg-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  overflow: hidden;
  flex-shrink: 0;
  border: 2px solid rgba(var(--accent-gold-rgb), 0.1);
}

.support-msg-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.support-msg-body {
  flex: 1;
  min-width: 0;
}

.support-msg-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 5px;
}

.support-msg-name {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text-secondary);
}

.support-msg-time {
  font-size: 0.68rem;
  color: var(--text-muted);
}

.support-msg-content {
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 12px 14px;
  font-size: 0.88rem;
  line-height: 1.6;
  color: var(--text-primary);
  word-break: break-word;
}

.support-msg.own .support-msg-content {
  background: rgba(var(--accent-gold-rgb), 0.06);
  border-color: rgba(var(--accent-gold-rgb), 0.12);
}

.support-msg.admin .support-msg-content {
  background: rgba(var(--accent-red-rgb), 0.06);
  border-color: rgba(var(--accent-red-rgb), 0.12);
}

.support-msg-admin-badge {
  font-size: 0.65rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--accent-red);
  background: rgba(var(--accent-red-rgb), 0.1);
  padding: 2px 7px;
  border-radius: 4px;
}

/* Reply box */
.support-reply-box {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 20px;
}

.support-reply-box h3 {
  font-size: 0.95rem;
  font-weight: 700;
  margin-bottom: 14px;
}

.support-reply-row {
  display: flex;
  gap: 12px;
  align-items: flex-end;
}

.support-reply-row .form-textarea {
  flex: 1;
  min-height: 80px;
  resize: vertical;
}

/* Closed ticket notice */
.support-closed-notice {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 18px;
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  color: var(--text-muted);
  font-size: 0.85rem;
}

.support-closed-notice svg {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
  opacity: 0.5;
}

/* =========================================================
   RESPONSIVE
   ========================================================= */
@media (max-width: 900px) {
  .support-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .support-page-header {
    padding: 24px 0 0;
  }

  .support-page-header h1 {
    font-size: 1.35rem;
  }

  .support-categories {
    grid-template-columns: repeat(auto-fill, minmax(140px, 1fr));
    gap: 10px;
  }

  .support-cat-btn {
    padding: 16px 10px;
  }

  .support-cat-label {
    font-size: 0.76rem;
  }

  .support-ticket-card {
    grid-template-columns: 1fr;
    gap: 10px;
    padding: 14px 16px;
  }

  .support-ticket-right {
    flex-direction: row;
    align-items: center;
    gap: 8px;
  }

  .support-msg {
    max-width: 95%;
  }

  .support-reply-row {
    flex-direction: column;
    align-items: stretch;
  }

  .support-reply-row .btn {
    align-self: flex-end;
  }

  .support-detail-title {
    font-size: 1.15rem;
  }

  .support-detail-meta {
    flex-direction: column;
    gap: 6px;
  }
}

@media (max-width: 480px) {
  .support-categories {
    grid-template-columns: repeat(2, 1fr);
  }

  .support-header-actions {
    flex-direction: column;
  }

  .support-header-actions .btn {
    width: 100%;
    justify-content: center;
  }

  .support-detail-actions {
    flex-direction: column;
  }

  .support-detail-actions .btn {
    width: 100%;
    justify-content: center;
  }
}

/* =========================================================
   ANIMATIONS
   ========================================================= */
@keyframes supportFadeIn {
  0% { opacity: 0; transform: translateY(20px) scale(0.9); }
  50% { opacity: 1; transform: translateY(-4px) scale(1.02); }
  75% { transform: translateY(1px) scale(0.99); }
  100% { opacity: 1; transform: translateY(0) scale(1); }
}

.support-animate-in {
  animation: supportFadeIn 0.5s var(--ease-spring) both;
}

.support-animate-in:nth-child(1) { animation-delay: 0.02s; }
.support-animate-in:nth-child(2) { animation-delay: 0.05s; }
.support-animate-in:nth-child(3) { animation-delay: 0.08s; }
.support-animate-in:nth-child(4) { animation-delay: 0.11s; }
.support-animate-in:nth-child(5) { animation-delay: 0.14s; }
.support-animate-in:nth-child(6) { animation-delay: 0.17s; }
.support-animate-in:nth-child(7) { animation-delay: 0.20s; }

@media (prefers-reduced-motion: reduce) {
  .support-animate-in {
    animation: none;
  }

  .support-cat-btn:hover,
  .support-ticket-card:hover {
    transform: none !important;
  }
}

@keyframes spin {
  to { transform: rotate(360deg); }
}